9/17/2023 0 Comments ZoomlinuxAfter sending the logs, uninstall the troubleshooting version of Zoom and re-install from the Downloads page.Send us the zipped log or upload to Dropbox/Google Drive and send us the link in your support ticket.The following terminal command moves the newly compressed log folder to the Documents folder: For convenience sake in sending us the files, you may want to move the newly compressed file.To compress the log files on Linux (in this example Ubuntu 14.04), run the following command in terminal: Open your terminal and navigate to the Log folder by inputting:.Log into the new Linux client and run the same test case to duplicate the issue.Please see our installation procedures for different file types and variants of Linux. In most versions you will have a Software Center to install from. Please download the install package from the link provided by the Support team.The troubleshooting version does not allow Zoom support or engineering access to your computer, but rather just gathers more information about your specific issue. For convenience sake in sending us the files, you may want to move the newly compressed file. To compress the log files on Linux (in this example Ubuntu 14.04), run the following command in terminal: tar -cvvf logs.tar logs. After recreating the issue, these files need to be sent to your Zoom support agent via your existing ticket. Open your terminal and navigate to the Log folder by inputting: cd /.zoom. When using Virtual Background without a green screen, your outgoing video resolution is capped at 720p.After reporting a problem through the desktop client, the Support team may ask you to install a special troubleshooting package of Zoom to log more information about your issue and help Zoom engineers investigate the issue. Sending HD video when using Virtual Background 2 cores, 7th generation (7000) or higher, and 2.0Ghz or higher.4 cores or higher, 5th generation (5000)or higher OR.2 cores, 2Ghz or higher (i5/i7 or AMD equivalent). ![]() Note: 5th generation i5 dual-core processor, requires macOS 10.14 or higher 8 cores or higher with 3.0GHz frequency or higher OR.6 cores or higher with 3.0GHz frequency or higher OR.8 cores or higher with 2.0GHz or higher OR.i5 2 cores with major version 26.20 or higher and minor version 7323 or higher.Intel Core CPU with HD 620 integrated graphics requires the following:.Supported processors (1080p background video).Supported processors (720p background video).Intel 2 cores with 2.0Ghz or higher (Intel Core i5/i7 or AMD equivalent) processor.Learn more about checking your system requirements for the blur background feature. Note: These requirements also apply to the blurred background feature. Intel Pentium and Celeron with integrated GPU Intel HD Graphics 500 or higher.Zoom desktop client, Global minimum version or higher.Virtual Background requirements for Zoom desktop client The blur background feature requires the desktop computer meet the "Images only without a green screen" requirements, while mobile devices must meet the base requirements for virtual background.Virtual background without a green screen is not supported when utilizing the desktop client within a virtual environment.For example, an Intel Core i7-6700 is the 700 model of the 6th generation of i7 processors. When comparing your processor with the requirements below, the generation of your processor can be determined by the first digit (or two) of the processor number, while the remaining 3 digits are the model number.If you are looking for help with Virtual Background compatibility or troubleshooting, start by checking the list of requirements outlined below to make sure your version and computer or device support this feature. Just as with a virtual background without a green screen, a video virtual background requires more system resources, and thus has higher system requirements.įor guidance on recommended setups to use with the virtual background feature, please refer to the main support article for how to enable and set a virtual background. Depending on the device you are joining the meeting with, you can use the Virtual Background feature with or without the use of a green screen behind you, with the system requirements being higher for virtual background without a green screen.Īdditionally, instead of a static image, the virtual background feature, with or without a green screen, allows you to select short videos as your virtual background. The Virtual Background feature allows you to display an image or video as your background during a Zoom meeting, which can provide you with more privacy or a consistent and professional look for a presentation.
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